Refund policy
How subscription refunds work for Global DropShop sellers, and the return and refund rules that apply to storefront orders.
Last updated: 30 July 2026
1. Platform subscriptions
- The Free plan is free; nothing to refund.
- Paid plans do not renew automatically; a paid month stays active until its end date.
- First-time upgrades are refundable within 7 days if you have not booked any paid courier consignments in that period.
2. Storefront orders
Each seller sets their own return window and conditions. As the merchant of record, the seller handles buyer refunds directly. Global DropShop records the order, payment method and delivery status to support that process.
3. Cash on delivery
For COD orders refused at the door, no buyer refund is due; the seller bears any return-delivery charge set by the courier.
4. Card and online payments
Prepaid refunds are issued by the seller to the original payment method, normally within 7 working days of an approved return.
5. Disputes
If a buyer and seller cannot agree, contact support@onecart.uk.com with the order number and we will share the recorded order, payment and delivery timeline with both parties.